Tekmetric offers several resources to make sure you and your team have access to as much knowledge as possible. Below are the different ways you can access training resources at the tip of your fingers!
- Tekmetric Training Hub
- Knowledge Base Center
- Video Library
- Weekly Webinars
- Private One-on-One training
Tekmetric Training Hub
Tekmetric offers mini courses for users who are in the onboarding phase or have little to no experience using the software. When an employee profile is created within Tekmetric, they will automatically have access to the training hub for free for the first 30 days. You can access the training hub by clicking inside of the question mark within Tekmetric > Get Training > Access Training Hub.
When the 30 days expire, the shop will have the option to continue having access to the hub for $50/month per shop.
The Tekmetric Training Hub is designed and tailored for users who have never used Tekmetric. This method of training is not recommended if you are looking for best practices or to get a deeper level of understanding, but rather our Knowledge Base Center.
NOTE: If you would like to re-activate your account for the training hub, please contact our support at firstname.lastname@example.org.
Tekmetric’s Knowledge Base is a free resource that has articles accessible to anyone who uses Tekmetric at any given time. These videos and articles are helpful for existing users who have a deeper understanding of the software.
Customer Success Team
Customers can contact our Customer Success team by phone at 832-787-0900 or through the Tekmetric application by clicking the question mark to submit a ticket or live chat with our team. The success team is available the following times:
Monday - Friday: 6am - 8pm CST
Saturdays: 8:30am - 5:30pm CST
You can attend a live training with one of our Tekmetric experts on Tuesdays and Thursdays at 6:30pm CST. These trainings are built for our onboarding shops and will review a high level Repair Order Workflow. To book your spot, view our Training Webinar Schedule.
Private One-on-One Training
We offer a couple of one-on-one options if you would like private one-on-one training for you or anyone on your team.
One-on-One training via GoogleMeet Link = $150/hour
In this session, our trainer will guide you on the repair order workflow and answer any outstanding questions you have.
Full Day On-Site Training = $1,200/ 8 hours + trip fees and stay
Our trainer will travel to your city and provide a whole day of training.
If you have any questions or would like to book a private one-on-one session, please contact us here.